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March 8, 2017

A high customer churn rate is costlier than you might imagine. It puts pressure on your business to continually generate new sales just to remain revenue neutral. In addition, there is a serious opportunity cost to losing customers.

February 6, 2017

Getting organized and putting an efficient record-keeping process in place is probably no the first priority for most small business owners. You spend most of your time fighting fires. I want to share a few reason why you want to give this topic some serious thought.....

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Stop the Churn - Effective Customer Retention Strategies

March 8, 2017

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